We offer a wide range of services

Areas to be covered

  • Understanding the Customer Care Code
  • Identifying the several types of Customers you may come across
  • The goal of a Customer Care Agent
  • Understanding the elements of TRUST
  • understanding the Character of a customer Care agent
  • Effective Communication Skills for Customer Care agent
  • The Art of Listening
  • Problem solving Skills in Customer Care
  • Understanding the Wheel of life for Customer Care
  • The importance of Planning A Head in Customer Care

 

Areas that will be covered

  • Tones
  • Acronym LAST
  • Types of callers
  • 11 phrases that should never be said by you!

During and at the end the trainees will have to complete a written and oral test.

At the end of this training persons will be able to lift the overall standards of the company in the way they conduct themselves via the Telephone.

  • Display appropriate knowledge in the area of the type of Tone that is used via the Telephone.
  • Demonstrate the appropriate behavior of Listening while using the telephone
  • Perform the appropriate attitude towards the several types of customers
  • Show competence in the area of the things they should never say

Areas that will be covered

  • Effective communication skills
  • Punctuality
  • Customer Care
  • Positive Attitude Development
  • Attention Span on the Job

This training is geared for all levels between middle management and below.

Areas to be covered

  • Character – who you are?
  • Relationship – who you know?
  • Knowledge – what you know?
  • Intuition – what you feel?
  • Experience – where you have been?
  • Past Success- what you have done?
  • Ability – what you can do?

Trainees will also be given the information on how to identify what type of leader they are:

  • Laissez – Faire
  • Autocratic
  • Participative
  • Transactional
  • Transformational

Areas to be covered

  • Trainees should understand some of their biggest time wasters
  • Trainees will be given information on what you can be doing better
  • Trainees should understand the three (3) P’s Positive, Personnel, Possible and how/when to use
    it
  • Trainees will be given information on how to effective use a journal/appointment book
  • Trainees will also be taught on how to:
    • Prioritize their time
    • Urgent and important
    • Important but not urgent
    • Urgent but not important
    • Not urgent & not important
  • Trainees will also be given information on how to stop/avoid procrastination
  • Trainees will also understand some of the phrases a Procrastinator would say

 

Areas to be covered

  • Trainees should know the importance of their organization’s vision/mission Statement
  • Trainees should be able to learn to develop a vision plan for the next five (5) years
  • Trainees should be able to understand the needs of the staff that they supervise
  • Trainees should also understand that having a plan will help their personal life (family/ friends)
  • Trainees will be exposed to then old management style, so they can compare to the new style of
    management
  • Trainees will also be given a brief overview of project management

Areas that will be covered

  • Ushering - greeting people
  • Worshiping – based on organization requesting
  • Speaking styles
  • Dressing and general presentation of yourself

This training is good for churches and companies alike it will help the trainees to understand the art of meeting people and how to shake a hand effectively, show persons to a seat, how to speak from your diaphragm and not from your nostrils, the program will also enlighten persons about how they should dress and look generally.

This curriculum is designed to cover a period of fourteen weeks altogether. Fourteen (14) weeks or two hundred and eighty (280) contact hours will be devoted to skills training.

This course is open to the following target population between the ages of 18-50 years:

  • Unemployed individuals
  • Persons who need training in a new vocational area
  • Individuals who have graduated from the formal school system, but who were inadequately prepared to penetrate the job market.